Talk to our Installer: Phone: 0421 314 005


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Here are the basics on all you ever wanted to know about warranties….

We are normal reasonable people and we know you will be too. We love our products and hope that you enjoy them.

If however you have any trouble – rather than spending 2 weeks deciphering out what the warranty says, (our legal guys wrote it) call us, we would rather have a chat and fix whatever it is you need. Anytime 0421314005

Validity of Claims

  • Warranties are only valid to the original purchaser of the item in question and are valid from the original date of purchase only.
  • Warranties apply only to items sold as “new” and do not extend to any other items sold unless specifically stated otherwise by Totally Cool Living in writing.
  • Any warranty claims must fall within the specified warranty period. Any warranty claims made outside the specified warranty period will be denied.
  • Any valid warranty claims approved and carried out by Totally Cool Living do not in any way, or under circumstances imply an extension or renewal of the warranty period either from the original date of purchase or from the date of the claim.
  • Totally Cool Living reserves the right to seek proof of purchase to substantiate any warranty claim and subsequently may reject any warranty claim at its discretion if such proof is unable to be provided by the original purchaser.
  • Warranties are not transferable under any circumstances. Similarly, if an item is sold to a third party by the original purchaser, then all warranties become null and void, and the original purchaser shall make no claims or be eligible for any claims on behalf of the new owner.
  • Warranties do not apply to products purchased from Totally Cool Living and then used in hire schemes or as rentals unless prearranged.
  • Warranties do not cover, misuse, abuse, incorrect assembly, improper and irregular maintenance, or accident or collision.
  • Any work performed on the product after purchase unless by Totally Cool Living will void the warranty. Subsequently, Totally Cool Living will not be liable for any costs associated with such work.
  • All transport costs and incidental expenses relating to any warranty claim, whether approved or denied, will be the responsibility of the purchaser.
  • Any affiliates, representatives, associates, agents, suppliers, resellers or similar of Totally Cool Living shall have no authority to authorize or deny warranty claims on behalf of Totally Cool Living.
  • Totally Cool Living shall not be liable, (in part or whole) for any warranties, either express or implied, made by agents or resellers on behalf of Totally Cool Living without the knowledge or express written permission of Totally Cool Living. Such unauthorized claims shall be the responsibility of the agent or reseller only.
  • Your installer or the person who answers your call can tell you exactly how long the warranty is for the item you buy.


And a little bit of life changing info on privacy.

Basically, your business means the world to us.
Being a family business, we rely on you, telling everyone you know how awesome we are.
We promise not to screw that up by passing on your personal details to anyone else who will call you at dinnertime everyday to sell you a telephone service you didn’t know you couldn’t live without!


Website Privacy Policy – All the Boring Stuff!!

The Internet is an amazing tool. It has the power to change the way we live, and we’re starting to see that potential today. With only a few mouse-clicks, you can follow the news, look up facts, buy goods and services, and communicate with others from around the world. It’s important to to help our customers retain their privacy when they take advantage of all the Internet has to offer.

We believe your business is no one else’s. Your privacy is important to you…and to us. So we’ll protect the information you share with us. To protect your privacy, follows different principles in accordance with worldwide practices for customer privacy and data protection.
We won’t sell or give away your name, mail address, phone number, email address, credit card number or any other information to anyone.
We’ll use state-of-the-art security measures to protect your information from unauthorized users.


We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you create a Registration ID on the site or when you download free software, enter a contest, order email newsletters or join a limited-access premium site. We use your personal information for four primary purposes:

To make the site easier for you to use by not having to enter information more than once.
To help you quickly find software, services or information.
To help us create content most relevant to you.
To alert you to product upgrades, special offers, updated information and other new services from.